Sample Volunteer Handbook Outline

To ensure understanding of and compliance with program policies and procedures, provide each volunteer with a written resource. You can create a volunteer handbook, orientation packet, or other reference guides.

I. Background on Your Organization

        a) History

        b) Mission, goals, and objectives

        c) Culture and language of the organization

        d) Programs and clients served

        e) Major events and activities

II. Organizational Structure

        a) Organization chart

        b) Board of directors

        c) Key staff

        d) Position descriptions

        e) Types of tasks or other ways in which volunteers contribute

III. Facilities

        a) Location of restrooms, supplies, and equipment

        b) Storage of personal belongings

        c) Parking

IV. Procedures

        a) Service requirements

        b) Check-in procedures

        c) Arrangements for breaks, meals, and refreshments

        d) Record-keeping

        e) Training opportunities

        f) Continuation/termination policies

        g) Evaluation procedures

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